Support
Most answers are in the documentation and the questions below. If yours is not, write to us.
Contact channels
- Technical support
- File protection, the panel and the API. Response time depends on your plan.
- support@torzen.re
Response times
| Plan | Support | Response time |
|---|---|---|
| Build | Standard | Within 2 business days |
| Release | Standard | Within 2 business days |
| Pipeline | Priority | Within 1 business day |
| Foundry | Priority | Within 1 business day |
Frequently asked questions
Do I need to install anything?
No. You upload and download files in the panel in your browser. For automation there is the API, included in Pipeline and Foundry.
Does a protected file work without Torzen?
Yes. A protected file needs no extra libraries or services on your users’ machines.
Can I protect DLLs and shared libraries?
Yes. The library keeps its exports, so programs that use it need no changes.
Does protection affect the file’s digital signature?
Protection changes the file’s contents, so sign it after downloading the protected file. In CI, add the signing step after the protection step.
What happens to my files?
They are used only for processing. Uploaded files, symbols and results are deleted after 7 days, or earlier if you delete them in the panel.
Where do I report a bug?
Through the form below or by email. Include the job ID from the panel, the file format and a description of the problem.
Contact form
We reply on business days. Fields marked with an asterisk are required.